I just want to say thank you for the excellent service and for the best T&A system. In 11 years of using SMART eHL, we have never seen our site down and I have had nothing but the most positive experiences with SMART employees. Every time I called the helpdesk, the hold time was minimal, people were courteous and knowledgeable, and they helpe me quickly. If all the services I use were this convenient, my life would be much simpler - your support has been excellent
-Mohammed Bashir,Exel Logistics
Customer Support Services
Professional customer helpdesk and tailored support services
From project implementation, to upgrades and everyday business SMART Customer Support is an essential part of ensuring you get what you need from your system every hour of every day. After all, having a team of workforce management specialists immediately to hand, to resolve issues and provide on-the-spot advice, means minimum downtime and stress and maximum value for you. SMART's experienced support teams are committed to the smooth running or your SMART solution, so you can get on with running your business.
To that end, SMART has invested heavily in its Customer Support systems and people to ensure you always receive the necessary level of help and advice as part of our service commitments to you.
SMART customer support is available with full telephone helpdesk during working hours and out-of-hours support as and when required. SMART's team of highly trained helpdesk advisors and technical specialists are always on hand to solve problems, provide practical advice and guidance and suggest ways to use the SMART solution more effectively.
For customer support:
- Call 01438 822222 and ask for the helpdesk
- Email us on firstname.lastname@example.org
Your query will be dealt with as quickly as possible.
VMware Support Statement
SMART is pleased to confirm that it will support customers running SMART eHL on supported Operating Systems in a VMware virtual machine environment.
As a VMware partner, SMART has validated its flagship enterprise product in a VMware virtual environment, it performs in an identical manner as with SMART eHL running on any other major x86 based system. Customers may need to increase server specifications when running a VMware environment. Please contact SMART for further details.